Company Description

Hi, I’m David M Bird – a Rhode Island-based artist who creates Becorns, little acorn people that I photograph with real wildlife. I sell prints, notecards, and calendars online and wholesale. Learn more about my work on my website and Instagram. 

I am looking for a reliable, organized, and detail-oriented assistant who is capable of working independently. This is an in-person position based in downtown Wakefield, RI. The role primarily consists of order fulfillment, inventory management, and customer service. This is a part-time position with flexible hours and an opportunity to grow into additional responsibilities over time. 10-20 hours per week. The start date is mid-July or sooner.

Because this role involves corresponding directly with customers, wholesale accounts, suppliers, and other business contacts, strong written communication skills, professionalism, and good judgment are essential.

Responsibilities

• Fulfill orders for an e-commerce store
• Carefully package fine art prints, greeting cards, and calendars for shipment nationally and internationally.
• Generate and print shipping labels
• Monitor company inbox; respond to customer inquiries, complaints, fan mail, wholesale orders, collaboration requests, etc. in a timely, friendly manner.
• Address shipping issues by reaching out directly to customers, suppliers, or shipping companies.
• Communicate promptly and clearly with customers, wholesale accounts, distributors, suppliers, and supervisor via email.
• Maintain positive relationships with wholesale accounts, send and monitor invoices, package and ship wholesale orders.
• Troubleshoot and problem solve proactively when issues arise. Escalate issues when additional guidance or approval is needed
• Monitor and proactively order product inventory, packaging material inventory, and office supplies.
• Anticipate high order volumes and adjust workflow accordingly; reprioritizing tasks as needed to ensure customer orders are fulfilled promptly.
• Assist in hiring and training temporary assistants during the holiday season.
• Maintain a clean and organized office space.
• Additional responsibilities as necessary.

Required Qualifications

• Highly organized.
• Self-motivated; able to work independently without supervision.
• Computer savvy; able to quickly learn new programs and to troubleshoot and problem solve independently. Comfortable with Mac OS.
• Comfortable responding to e-mails and speaking with customers by phone in a courteous and professional manner.
• Able to stand for extended periods.
• Weekday morning availability.
• Able to adjust schedule to accommodate increased workload during holiday season (September - January).
• Attentive craftsmanship for assembling packaging

Preferred Qualifications

• Experience with Adobe Illustrator, ShipStation, Shopify, and Google Suite.
• Experience with inventory management, e-commerce order fulfillment, and shipping
• One year customer service experience.
• Ability to lift at least 40lbs and carry large packages up stairs.

Compensation

• $20/hour to start. Opportunities for performance-based pay increases are available as the assistant demonstrates reliability, efficiency, and the ability to take on additional responsibilities.

To Apply

Please send your resume, references, and a brief cover letter explaining why you're interested in the position and why you would be a good fit to info@davidmbird.com